Frequently asked questions

Here is given some of the commonly asked questions.

It’s a very easy task. To place an order the steps below you must have to follow:

  1. Please make a registration on our website at the time of submitting the first order.
  2. If you are already registered, you must have login first.
  3. After that, you will be redirected to our Customer Dashboard area named the "My Account" page.
  4. To place an order go to the menu named "Submit New Order"
  5. Select any of the services and follow the steps.
  6. After submitting an order get to relax and after the completion of the order(s) you will get notified via email and you will get an auto-generated invoice on your "My Account" dashboard.

Sure, why not ?. Some clients don’t feel comfortable making the payment Weekly or Monthly, they like to make the payment after every job is delivered to their satisfaction because they feel it's difficult for them to keep track of all the images we have done for the whole month.

Some clients appreciate Weekly or Monthly payments because they don’t have a problem keeping track of statements.

Apply for the monthly billing account

Our customers are very satisfied with this term. We never ask our clients to pay first. They pay us willingly after the job is delivered with satisfying quality. Even, sometimes they like to pay us more.

In Bangladesh, we have an institute named Graphic Arts Institute, where thousands of students are graduating every year. Their graduate with basic knowledge of image editing services. We train them and make specialists. That’s why we are getting low salaries and highly skilled professionals in this field. So we can provide image editing jobs with low cost and high quality.

We advise our client not to offer us any payment in advance. We ask them to pay us after the job is delivered to their satisfaction. If they are not satisfied for any reason, which happens once in a while and we fix them instantly. Until their satisfied, we have no reason to get paid.

Our highly skilled team is working 3 shifts to cover 24 hours a day and 7 days a week. This ensures that any country in the World, and we usually keep more than enough people to back up any sudden additional job from any client. Our expert customer handling teams are providing email correspondence to our clients almost instantly to ensure quality services.

Before our clients make any payment, we ask them whether it is a good time to make a payment now. If they say “yes”, we send them a link to make the payment using their PayPal or any other major credit or debit card.

That usually doesn’t happen. Clients are not getting any invoices until their job is done and delivered to their satisfaction. They have nothing to be afraid of regarding payment and quality.

In the beginning, we requested our clients to make a registration and go to our uploader to upload the images for few times. After that, they may continue to upload their images on the uploader or they use our FTP account which we appreciate for large quantity images.

Otherwise, WeTransfer is sure to upload or receive the images, DropBoxHighTails, or another uploading, and downloading system is good to use.

There is no limit to order. Client may order 1 piece to 1000, or more.

We usually handle any size of order 1 hour to 48 hours is the max.
We usually talk to our clients regarding time and come to a compromise depending on their time frame.

We work 24 hours / 7 days a week. We even cover the holidays. Every country may have different holidays depending on their country’s approved holidays.

Sure! You may have test work done using our Free Trial option. In the Free Trial, you have the option to upload 2 images. If you need to test our quality with more than 2 images, the best way would be the Web-Uploader.

There is no limit to the size to upload. You may upload an unlimited amount of files via our FTP, WeTransfer, or any other file transfer system in the market.

Yes, sure! Why not ?. When you get your Free Trial images done, you may ask for a quote depending on the trial images or you may request a quote depending on the complexity of the image after you upload them.

You may upload any format of images.

  • PSD Format
  • JPEG Format
  • PNG Format
  • EPS Format
  • CRT Format
  • Ai Format
  • PDF Format
  • TIFF Format

Or any other format.

That will depend on your instructions. You may ask for PSD with layers, JPEG, PNG, or any other format you may choose with zipping or non-zip.

If you forget to indicate in the instruction, No Worries, we will not forget to remind you to let us know the format you want to be delivered.

Yes, we may, but not for business purposes, if we like an image to use for our website, we will ask your permission. If you let us, we will use it.

As far as I know, our FTP server is pretty safe for uploading your images. Since we started our business 4 years ago, no files have been stolen from our FTP server or misappropriated.